Help Desk services
are like insurance or medical aid, you hope you never need it but it’s important to have it.
Making a sale is only the start. Supplying hardware and software is the simple part of providing digital signage solutions.What happens next is important;
Our team of dynamic Help Desk professionals focuses on client service, striving to resolve our client’s technical issues. Our aim is to meet and exceed client expectations. We are a technology company, but we are also a services company and as such, we aim to cultivate long term mutually beneficial relationships.
Help Desk
This team faces special challenges that differ from other customer service functions. Finding the perfect balance between customer service and technical aptitude is the goal. Technical aptitude alone will not ensure success as a help desk. Training in both technical, and specialised customer contact skills are pre-requisites for a successful help desk team.
To ensure we offer an exceptional customer experience, we focus on:
- Addressing the knowledge/skills gap
- Providing a standardised exceptional customer experience regardless of end-user knowledge level
- Optimising support processes to maintain the balance between customer centricity and technical efficiency
- Updating and providing user-friendly troubleshooting guides
An experienced team
Our Help Desk team members, have over 30 years of combined IT & telecommunications experience, with a range of technical qualifications including IT diplomas such as A+ & N+ and more in-depth networking diplomas like CCNA & MCSE. On the process business side, the Help Desk also has qualifications in ITIL & Cobalt.
“Our role is about using technology to help our clients and stakeholders accomplish their business goals."
Help Desk
“Choosing the correct digital signage service provider for your business can be daunting” ads Bedford. “The business partner you choose needs to evolve as your business does and be there for the long haul. An empathetic, service driven Help Desk Team is essential for such collaborations”.
To ensure we offer an exceptional customer experience, we focus on:
Key attributes of an effective Help Desk:
- Pro-active fault monitoring
- Reliable and accountable team members
- Positive approach to problem-solving
- Analytical and process-oriented approach
At One Digital Media, we aim to provide innovative digital signage solutions and service, with emphasis on collaborative development and continued evolution to keep pace with our client’s business growth.
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About Us
Read about or company, our parteners and what we offer on the About Us page
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Our Contacts
2 Olive Way, Olive Grove Estate
Ou Paardevlei Road
Somerset West, 7137
Tel: +27 (0)21 180 4888
Fax: +27 (0)21 851 1009
Client Support:
During office hours: 086 110 6041
After hours: Technical: 079 502 0466